Política de envío

Effective Date: March 1, 2025
Last Updated: May 29, 2025

📦 Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has shipped.

Please note: During high-demand periods, such as product launches or promotions, processing times may be extended slightly. We appreciate your patience as a small brand fulfilling each order with care.

🚚 Shipping Times & Carriers

Estimated delivery times after processing (1–3 business days):

• United States & Canada
  • Standard Shipping: 13–19 business days
  • Insured Shipping: 7–13 business days
• International (where available): 7–21 business days depending on region

Note: Shipping estimates are not guarantees. Delays may occur due to carrier issues, customs, or unforeseen events.

📫 Tracking Information

Once your order ships, you’ll receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking info to become active.

If your tracking shows "delivered" but you haven’t received the package, please check with your local courier or neighbors before reaching out. We are not responsible for lost or stolen packages after delivery has been confirmed.

🌍 International Shipping & Customs

International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the buyer. These charges are determined by your local customs office and are not included in our shipping fees.

GEN is not liable for delays caused by customs or issues resulting from unpaid import duties.

📦 Address Issues & Undeliverable Orders

Please double-check your shipping address at checkout. Orders returned to us due to an incorrect or incomplete address will require re-shipping at the buyer’s expense.

✉️ Questions?

For shipping-related questions, please contact us:

Email: contact@genfidget.com
Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA